FAQs

HOW DO I GET MY HANDS ON A PAIR OF LSC SHOES?

All of our shoes are custom and made-to-measure. The first step towards owning a pair is getting your feet scanned at one of our retail locations. Once you have been scanned, we have your information in our system and orders can be placed online, from anywhere.

 

WHERE CAN I GET MY FEET SCANNED? 

You can get your feet scanned at any of our retail locations. See them here.

 

HOW LONG DO THE SHOES TAKE TO MAKE?

Hand crafting shoes is no easy task but they are well worth the wait! Your shoes will take approximately 8 weeks from purchase to shipment. *NOTE: due to our factory's annual holiday our production time is currently 12 weeks.*
 
 

WHAT ABOUT SHIPPING?

Shipping of shoes and belts is complimentary and done through Postal Service, Fedex or UPS. You can choose to have your shoes shipped to your address or to one of our stores for pick up. If you would like your shoes delivered but are not home during the daytime, we recommend that you have them shipped to your workplace. Items from your order may ship separately. You will receive notification of the shipment 1-3 days before delivery. 

Orders outside the EU may be subject to import duties and taxes as well as fees relating to these. The fees are levied by the courier during delivery. Payment of any import taxes and duties is the receiver's responsibility. LSC has no control over any additional charges. Please contact your customs office for further information. 
 
In the EU the delivery of your shoes is 5-7 working days from your order's ship date. Please allow 9-12 working days for orders outside of the EU. Shipping time is in addition to production time. 
 
 

CAN I RETURN THEM IF THEY DON'T FIT?

 We offer a 100% satisfaction guarantee on the fit. Please contact your nearest store for assistance. 
 
 

WHERE ARE THE SHOES MADE?

 The shoes are handcrafted in Portugal, by skilled artisans with multiple generations of shoemaking experience.
 
 

HOW DO YOU MEASURE MY FEET?

We use a 3D scanner that takes over 150 detailed pictures of your feet and ankles. There are no kind of rays involved – it’s just like having your picture taken with a super high-tech camera.
 
 

CAN I ORDER ONLINE?

 Once you have been scanned and establish an online account with The Left Shoe Company, you can order from your online from anywhere.
 
 

WHAT ARE THE BENEFITS OF MEMBERSHIP?

We are committed to providing excellent quality and service and a premium experience for our members. When you purchase your first pair of shoes, you become part of an exclusive brotherhood. We welcome you to drop into our store where we will be happy to help you design your own perfect shoe. You will also get exclusive access to in-store events, promotions, and sneak peeks at upcoming product launches, including limited edition shoe styles.
 
 

WHAT IF I HAVE A QUESTION ABOUT MY ORDER?

 We prefer to address inquiries via email so if you have any questions about your order, we we would recommend sending an email to info@leftshoecompany.com.
 
 

DO YOU MAKE SHOES FOR WOMEN?

Unfortunately we do not offer ladies’ shoe styles. However, we do welcome female customers who are interested in our models to visit one of our locations for a foot scan. If your foot falls into our size range then we can of course make you a pair!